Travel refunds are still more painful than they should be.
Imagine booking an Ijen Crater tour through an online travel platform. Your itinerary is set, your transport is arranged, and everything looks ready. Then, one day before departure, the trail is officially closed because of high winds.
The closure is public information. The incident is real. The platform could have known before you did.
But in most cases, the burden still falls on the traveler. You have to file a complaint, upload proof, wait for manual verification, and then wait again for the refund to be processed.
That experience became the starting point for Link Fair.